"Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started." -- Donald M. Berwick, M.D., President and CEO, Institute for Healthcare Improvement, Associate Professor of Pediatrics, Harvard Medical School
"One of the most lucid, systematic, and useful resources on the market."
- Stephen M. Shortell, Ph.D.
A.C. Buehler Distinguished Professor of Health Services Management
Professor of Organizational Behavior
J.L. Kellogg Graduate School of Management
Northwestern University -- Stephen M. Shortell, Ph.D., A.C. Buehler Distinguished Professor of Health Services Management, Professor of Organizational Behavior
"Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely." -- Barry S. Bader, Publisher, The Quality Letter for Healthcare Leaders
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